Stakeholders Analysis and Communication for Utility Relocation in Construction Projects

Construction projects often involve complex underground utility networks that need to be relocated before the construction commences. It is often difficult to recognize the key stakeholders and manage the expectations, or even prioritize resource allocation among the stakeholders during such project. Therefore, practical investigation and interviews with experts are conducted to define the 25 key stakeholders, who are then evaluated based on their significance using six attributes power, interest, influence, impact, legitimacy and urgency with tworound Delphi method. The 25 stakeholders are classified into 3 groups Intensive, Intermediate, and Standard using k-means clustering technique. During the study, common communication issues associated with utility relocation are compiled. Their significance is compared through questionnaires and their relationship to Groups Intensive, Intermediate and Standard are also analyzed. The result can provide practical references for communication and coordination during utility relocation projects. Keywords—Utility relocation, Communication, Stakeholders, Project management